Shipping & Returns

Shipping Policy

Our shipping rates are as follows: $16.50 (inc GST) per order. Certain mattresses will be charged at $16.50 per piece. Large / bulk items to be quoted upon request. We do not ship outside Australia.

All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: sales@confidentcare.com.au

Please note: We are unable to ship to P.O Boxes.

Returns Policy

No returns will be accepted by CCP unless an Authority form is received.

The company totally and unconditionally guarantees all garments, manchester and other products sold against any defects arising from:

  • Faulty manufacture. (stitching etc.)
  • Faulty components. (studs, fusing and inter-linings etc.)
  • Flaws and other defects.
  • If a credit is being requested as a result of an error caused by CCP (oversupply, incorrectly supplied, late delivery, incorrect embroidery etc.) then, upon the issue of a Authority for Return of Goods form, the items may be returned to our warehouse by our nominated carrier, and a credit will be raised accordingly.
  • If a credit is requested for items supplied but no longer required by the customer for reasons attributable to customer error (ordered wrong style, size, colour, over ordered, over stocked etc.) we reserve the right to refuse to issue a Return Authority in these cases, but may do so to facilitate customer goodwill in certain circumstances.
  • Under these circumstances a re-stocking fee will apply equivalent to 10% of the credit value.

If garments have been washed, and faulty fabric is claimed, we undertake to accept the garments returned for inspection and, if necessary, engage an independent testing to establish the validity of the claim.

Health and safety regulations demand that all defective items be cleaned prior to return for credit. (we cannot accept incontinence products that have been used)

The following policy applies to items returned for reasons other than being defective:

  • All claims must be made within 7 days of delivery date and must be accompanied by the relevant invoice number.
  • Prior approval is required for all Returns.
  • No returns allowed for SPECIAL orders.
  • In all cases where products are returned due to customer error, the cost of freight will be borne by the customer.
  • Any products returned must be current styling and labelling, and returned in re-saleable condition.
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